What is Pet Insurance and How Does it Work?

Pet insurance is becoming increasingly popular and necessary. Many of our clients ask us questions about the coverage so our insurance agents put together a list of frequently asked questions.

What factors into the cost?

With our insurance policy through Hartville Pet Insurance, there are only five variables that impact the rate: zip code, dog or cat, breed, age and gender.

How do I use my coverage?

It’s very easy! Here’s how the process works:

  1. Take your pet for treatment.
  2. Pay your vet bill.
  3. Submit a claim to get reimbursed.

What animals can be insured?

At this point, Denver Insurance offers coverage for only dogs and cats.

What does a pet insurance policy cover?

Coverage is available for accidents, injuries, illnesses, hospitalization, emergency vet visits, surgery, vaccinations, annual physicals, flea prevention, dental trauma, some alternative therapies and more. For a complete list of all coverages and exclusions, please contact an agent or request a sample policy. The insurance policy does not cover pre-existing conditions, cosmetic procedures or costs associated with breeding or pregnancy.

Where can I take my pet?

The insurance can be used at any veterinary clinic in the U.S. The coverage can also be used for treatment from specialists and emergency care facilities.

How much will I be reimbursed?

The level of reimbursement depends on the coverage that you select on the policy. You can choose up to 90, 80, or 70% of the vet bill.

How will I receive my reimbursements?

Reimbursements can be directly deposited into your bank account or you can receive a check in the mail.

How long does it take to get reimbursed?

Getting your money reimbursed is a priority! Claims are processed as quick as possible to get you reimbursed. On average, it takes 15 business days to completely process a claim.

What is the deductible?

A deductible of $100, $250, or $500 can be selected. It’s an annual deductible, so after you meet the deductible amount, you won’t have to satisfy it again until your next 12-month plan period. Preventive care can be exempt from your deductible if you add the preventive coverage to your plan.

My pet doesn’t get on the internet. Do you have a brochure I can print for my best friend (or spouse)? 

Yup, sure do! Click here to download.

I have more than one pet. Can I have more than one pet insured?

Yes, of course! As a reminder, we only insure cats or dogs, but you can enroll multiple pets at one time or add pets later. Each dog or cat will have an individual policy and premium. You will get a 10% discount on the base plan premium for each additional pet you insure.

Can I pay monthly or annually?

Convenience is key! Many payment options are available. You can be billed monthly, quarterly, semi-annually, or annually. Payment will be due on the day of the month that your plan went into effect. Payments can be made online or through automatic bill pay with your checking account.

Does the coverage get more expensive as my pet gets older?

Coverage is never canceled or downgraded because of your pet’s age or health. There is an increase in the rate as your pet gets older, though.

Is there an annual limit?

Yes, you can select between an annual limit of $2500, $5,000, $10,000 or $15,000.

Contact Denver Insurance to answer any other questions or if you are ready to get a quote. This post is for informational purposes only. Email or call a Denver Insurance agent for the most recent policy selections.

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